Do the prices shown include VAT?

Yes all of our prices on the website are inclusive of VAT.

Do you offer a trade rates?

Yes we offer a discounted rate to customers with a trade account, in store only. Trade prices are only applicable to select items such as Timber & consumables. Trade account must be set-up & approved prior to purchase.

How do I pay?

We accept the following payment methods:

  • Visa
  • Visa Debit
  • Mastercard
  • Mastercard Debit
  • Maestro
  • Amex
  • PayPal
  • Klarna
Can I pick up in store?

Yes you can choose to pick up your order from our store, all you need to do is select the collection option in the basket.

Can my order be delivered to an alternative address?

Yes it can. An alternative delivery address can be added during checkout. However, the billing detail must match that of the payment cardholder

Do you supply timber for the trade?

At Yandles we specialise in sourcing and cutting green oak for use in timber frames, cladding and construction.  If you require a large quantity or very large sizes of timber, you can send your cutting list via email to: timber@yandles.co.uk and we will provide you with a quote and turnaround time.

What is the Self Selection Centre?

All our sawmill orders have a minimum charge and a turnaround time of 2 to 5 working days, so customers who are looking for smaller quantities and need to collect immediately are best served buying their timber from the self-selection centre.  We have a huge selection of individually priced boards that, for a small charge, can be cut down to the dimensions you require.  As well as being more cost-effective, the turnaround times are a lot quicker as the timber does not need to be cut from our stock.

Do you supply structurally graded timber?

Yes. Using the Temperate Hardwood(TH) strength grades we can offer TH1(D30) and TH2(D24) for sections smaller section oak, with a cross section over 2000mm2 and a thickness over 20mm and THA(D40) and THB(D30) for heavy sections equal or greater than 20000mm2 and a thickness equal or greater than 100mm.  This means that the Oak can be used in the same predictable, economic and reliable way as any other construction material.

Yandles can now offer onsite Visually Graded Structural Oak to BS5756 2007-a1:201!

Click here to view our full range of Fresh Sawn Graded Timber

What are the turnaround times for the sawmill?

We aim to cut timber orders within 2 to 3 working days, although this will depend on the stock level in the sawmill and the time of year.

Orders from the self-selection centre can be cut or machined to size as the customer waits and collected from us on the same day in store.

If you have selected for your timber to be delivered please allow to 2 extra working days for the timber to be delivered to you.

As well as cutting to any size you require, Yandles stock a range of standard sizes such as 100mm2, 150mm2 and 200mm2 green oak beams that are available for collection the same day.  These can also be delivered by double or triple pallet (please note that depending on length, some of the beams might need to be cut down to length to fit).

Click here to view our full range of Fresh Sawn Green Oak Posts

What does ex inch mean?

When cutting a piece of timber we need to keep in mind the wastage from

Do you source your wood from sustainable suppliers?

At Yandles we go to great lengths to verify that our suppliers our meeting the very highest environmental standards. We have long term relationships with all our suppliers to ensure all the timber we purchase is legally and sustainably purchased in line with British law and aim to ensure it is from PEFC or FSC sources where possible.  

What is Click & Collect?

With Click & Collect at Yandles, simply place your order online, select the date you would like to collect and then pick up your order at a time that suits you!  If you are collecting timber that must be cut or machined we can usually complete this for you within 2 to 5 working days (this timescale will depend on what the order is and the time of year so please check the turnaround time of each product). We can also offer fast click & collect on Tools & Machinery, available within the hour! Please call us to arrange a fast C&C.

Collection is available during:

Tools & Machinery: Mon-Sat 08:30-5pm / Sunday 9-4

Timber: Mon - Fri 9-5

What happens if I order more than one item with different delivery bands?

You will only be charged the higher rate and your items will be shipped together.  If this is not possible due to conflicting delivery services or item availability.

What are your opening times?

Toolshop & Self-Selction Timber: Monday to Saturday 8:30am to 5:00pm / Sunday 9-4

Sawmill: Monday to Thursday 8:00am to 5:00pm

Sawmill: Friday 8:00am to 12:30pm

Café: Monday to Saturday 9:00am to 4:30pm

Café: Sunday 10:00am to 3:00pm

Hobby Shop: Monday to Saturday 9:00am to 5:00pm

Hobby Shop: Sunday 9:30am to 4:00pm

Home & Gifts Shop: Monday to Saturday 9:00am to 5:00pm

Home & Gifts Shop: Sunday 9:30am to 4:00pm

For more information, go to https://www.yandles.co.uk/contact-us

Who do I contact if I have a problem with my order?

If you have an issue with your order please of need more information, please contact one of our customer service teams:

For Tools & Machinery:

Phone: 01935 822 207

Email: sales@yandles.co.uk

For hobbies, crafts and art supplies, send your enquiry to the Hobby Shop:

Phone: 01935 822 571

Email: crafts@yandles.co.uk

For the Gift & Home:

Phone: 01935 825 891

Email: gallerydesk@yandles.co.uk

For Timber, including fresh sawn oak, please send your enquiry to the Sawmill Sales Department:

Phone: 01935 822 207

Email: timber@yandles.co.uk

Will I receive confirmation of my order?

Yes, you should receive an email confirmation immediately after you have placed an order.  Please read this carefully and check that the order and your details are correct.  If the details are not right or if it is not clear please contact our customer service team as soon as possible by sending an email to: sales@yandles.co.uk / dispatch@yandles.co.uk

What does cut to length mean?

Most sawmill orders are cut slightly over length to allow for precise joining or finishing on site.  Some timber products are cut to length which means that they are cut to exactly the size specified on the product page.

How is my information secured when using the Yandles website?

At Yandles we make it our top priority to ensure that our customers transaction data is kept secure at all times.  To guarantee this, we use SagePay as our payment service provider (PSP).  SagePay is trusted by thousands of businesses with their transaction security.

Environmental timber statement

Environmental concerns are important within the timber consumption and purchasing at Yandles. It is considered that with best practices observedtimber and wood products are the ultimatesustainable andrecyclable materials, requiring low energy consumption to process and are thermally efficient in use whilst having a high carbon retention. At Yandles we go to great lengths to verify that our suppliers our meeting the very highest environmental standards, whilst ensuring minimum waste within our production.

We ensure all the timber we purchase is legally and sustainably obtained from correctly managed forests in line with British law and aim to ensure it is from PEFC or FSC sources where possible. Yandles is fully committed to playing their part in eradicating illegal logging and poor forest management as set out in the United Kingdom Timber Regulations (UKTR) which came into effect in 2021.

Whilst we are not able to run the chain of custody scheme to the nature of our self selection centre making auditing impossible, we work hard to ensure the timber is from the correct schemes. We have long term relationships with main suppliers ensuring quality, reliability and trust in the timber and its source. We carry out due-diligence on all new suppliers and ensure the timber they supply us comes from a recognised schemes.

In our manufacturing processes, in both the sawmill and the joinery shop the we aim not to waste anything from the processes we go through. From the finished product that reaches the end user to the production off cuts that go for sell in our self selection centre. The sawdust we collect is used by local farmers as bedding and the first cuts of the logs and the unusable faults in the timber are sold as parcels for a myriad of uses from natural fences to pallets to small turned light pulls. Any cardboard and packaging materials we receive are reused for our mail order business and the rubbish we produce that we cannot re use is sent to a recycling centre. Our electricity contract is from a renewable energy supplier and the company vehicles are moving towards electric as the leases expire and the vehicles are replaced.