Terms & Conditions

  1. In these terms “us”, “our” and “we” refer to Yandle and Sons Ltd (company no. 00339069). You can write to us at Yandle & Sons Ltd, Hurst Works, Martock, Somerset, United Kingdom TA12 6JU. We are available via e-mail at sales@yandles.co.uk. “You”, “your” and “yourself” refer to the customer/business that places an order with us. The “recipient” refers to the person/business to which the goods/services are delivered. Please direct any complaints to the above address.
  2. A contract comes into force once your order has been delivered by us. Acceptance of delivery or collection by you of the goods will be deemed your acceptance of these conditions. The contract is governed by the Terms and conditions as set out here. We reserve the right not to accept / cancel / refuse any order even after payment has been made.
  3. We make every effort to ensure that our prices and descriptions are accurate at the time of going to press for all marketing purposes (including the website). We offer this material as a guide only and it does not necessarily represent the goods on offer. We or our suppliers cannot be held liable under the Trade Descriptions Act 1968 for any inaccuracies of pricing, definition, colour or images. Due to continuous improvements, we reserve the right to change descriptions and pricing without prior notice.
  4. In the event of an error or if the manufacturers prices or specifications change we will offer you the option to cancel your order or reconfirm with the adjustments included. We are under no obligation to provide goods to you at the lower (incorrect) price if the pricing error is obvious and could reasonably be recognised by you as an error. VAT, where included in the price, is charged at 20%. We reserve the right to alter this amount, without notice, in line with the current government legislation.
  5. We will endeavour to deliver your goods as soon as reasonably practical. Please note that any dates quoted by us for delivery are estimates only. We shall not be held liable to you in respect of any consequential costs, expenses or losses suffered by you in regards to any expedition, or delay, in delivery. If we are unable to delivery your goods within 30 days of your order, you may cancel your order for a full refund.
  6. We will require payment in full from you before we dispatch the goods to the recipient, unless we have agreed in writing with you otherwise. Account holders with us are, at our discretion, allowed to make payment in full to the terms of your account.
  7. When you, or on behalf of yourself, the recipient receives the goods, you should check them for quality and condition as soon as possible and if possible, in the presence of the courier. If in any case you or the recipient finds the goods to be of an unsatisfactory condition, you will endeavour to endorse the courier’s documentation to that effect. Please let us know within 24-hours of receipt if there are any problems with the delivery.
  8. As a customer you may cancel the order for a full refund at any time from when the order is placed up until 14-working days after the day on which you, or the recipient, receives the goods. We define a working day as any day other than weekends and public holidays. If you wish to cancel the order we require that you do so in writing to us at the address, or e-mail address, given in part 1 of these conditions, within 14-working days, as stated above. We would ask that the goods be returned with the original packaging in a resalable, re-sellable condition. You must return the goods at your own cost to us at the address given in part 1 of these conditions. It is your statutory duty to ensure that you take reasonable care of the goods until they are returned to us. In the case of deterioration of the goods value replacement will be demanded. If you do not return the goods to us we may claim against you for breach of your statutory duty and the cost of recovering the goods ourselves. This does not apply if they are returned to us in a state where the deterioration of the goods can be ascribed to inspection thereof – as would have been possible in a retail establishment. On receipt of your cancellation a full refund will be given within 30-days.
  9. Part 8 of these conditions does not apply to goods made to the customer’s own specification such as custom machined timber. Nor does it apply to audio or video recordings that the customer has unsealed. It also does not apply to magazines & books.
  10. Subject to the above parts 8 and 9, we may at our sole discretion accept the return of any goods, provided the customer provides proof of purchase for the goods to be returned. A handling charge of up to 15% may be made to cover the cost of restocking the goods, in addition to this we reserve the right to apply a carriage charge to cover the cost of the outward, and if required, inward deliveries. Any item that is not a current stock item is considered a special order; we also reserve the right to impose a further charge for which the customer is liable, to cover the cost of cancellation or return of special orders.
  11. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).