Delivery & Returns


We provide a highly secure online ordering platform where we welcome payment through all major debit and credit cards, as well as PayPal & Klarna. Your order will be verified only when we ship the products. Should any changes to the delivery arise, you will receive notification to approve the adjustment prior to order processing. It's important to be aware that payments are conducted during the sale, even for pre-orders. We do not retain payment information or card details.


Our goal is to deliver all products promptly. Occasionally, delays in delivery might occur due to timber milling and low stocks, but rest assured, we will promptly notify you of any such delays.

Tools, Machinery & Turning Blanks Delivery:

For products weighing less than 2kg, a delivery charge of £3.99 applies, and we use Royal Mail 48-hr. For most other products, a £6.99 fee is applicable for mainland UK delivery via courier, for items weighing up to 30kg. We also offer an express delivery service on some products, priced at £6.99 for delivery via Royal Mail 24-hr or courier.

Delivery charges for offshore locations, Scotland, and Ireland start at £19.99 as a standard rate, but this may vary depending on the specific product and your exact location. Please use the delivery price checker located at the bottom of the product pages.

Orders exceeding 30kg in weight, including heavy machinery and those requiring palletised delivery, will be sent via pallet courier at a starting rate of £39.99 (mainland UK). Please note that this service covers kerbside delivery only and usually takes between 3 to 5 working days, though this duration might extend during busy periods and bank holidays.

It's important to note that prices for Industrial machines commence from £79.99 (mainland UK).

Heavy Timber Delivery including Green Oak:

Green oak is weighty and necessitates unloading from the delivery truck. Ensure you have the appropriate equipment and personnel to manage unloading, which might require more than one person. Our office can provide approximate weight guidance. If manual unloading is required, please contact the office to coordinate delivery. In case of access challenges, please inform us before delivery, and we can make transport arrangements, although an additional fee might apply.

Once your order is ready, we will call you before dispatch to arrange a delivery day. We schedule all deliveries, and on the day of delivery, Pallet Force will call to provide an estimated delivery time.

Local delivery can be organized (for Heavy Timber) using our flatbed, and a Hi-ab delivery is possible at extra cost. Reach out to us at 01935 822207 (option 3) or via email at for more information & pricing.

Please be aware that all deliveries must be received in person, or else a re-delivery fee could apply.

Delivery to NI:

Palletised goods dispatched to Northern Ireland will be deemed ‘not at risk’ through UKIMS and therefore must be for sale to, or final use by, end consumers located in Northern Ireland and not to be forwarded outside of the United Kingdom


All delivery charges are subject to change depending on location and circumstances.

Returns & Refunds

For all returns, please download our Customer Returns Form. This form should be included with all returns, any returned orders without a returns form will not be accepted. We take no responsibility for returned parcels or items returned without the correct returns paperwork

Our returns policy is governed by our terms and conditions, please refer to our terms for information about our returns schedule. Orders returned to us in full within 14-days of purchase will be refunded in full excluding your return postage.

Returns & Refunds Procedures

In the event that you wish to return a product to us, kindly access and complete our Returns Form by downloading it. After securely packaging your items, including the completed returns form, please send them to the address provided below. Clearly indicate that the package is for the attention of the Yandles Returns Department. Upon receipt, the items will undergo an inspection, following which an appropriate refund will be processed. It's important to note that the returned goods must be in a new, unused, undamaged state, still within their original packaging, and maintained in a condition suitable for resale. Any returned items not meeting the aforementioned criteria will be declined and can be retrieved at your expense.

Please note, we cannot take responsibility for any damages or losses to products being returned to us, we urge customers to seek the correct insurance from their chosen courier before dispatching any parcels.

All returns must include our returns form in order to action the return.

Returns address

Yandle & Sons LTD

Returns Department

Hurst Works





Damaged in Transit / Missing Items

Damaged deliveries are protected under our coverage, but it's necessary for you to notify us of any damage within 24 hours of receiving your order, either through email or telephone. In the event that the packaging appears damaged and you suspect potential damage or missing items, you must sign for the delivery as damaged and promptly informing us about the issue. Please be aware that damages or missing items not reported within the 24-hour timeframe will not be eligible for coverage. This stipulation, however, does not impact your legal rights. Moreover, any product that experiences a manufacturing fault will be covered in line with the manufacturer's warranty.


To date, we have not received any reports of fraudulent credit/debit card usage stemming from the use of our website. We are committed to upholding the confidentiality of your information once you entrust it to us. Rigorous measures are in place to safeguard your data – all card details are encrypted on our server, employing advanced technology like Secure Socket Layering (SSL), which guarantees the protection of your data during transmission to us. This industry-standard security protocol facilitates countless secure eCommerce transactions daily. Rest assured, your information is treated with the utmost confidentiality, fully aligned with the principles outlined in our Privacy Policy.


Yandles is dedicated to building our business with a strong focus on customer satisfaction. Our continuous aim is to provide you with supportive and efficient service. However, errors can occasionally occur. If you believe that we have not met your expectations and would like to contribute to enhancing our service, we invite you to share your feedback by email.