FAQs

Do the prices shown include VAT?

Yes all of our prices on the website are inclusive of VAT.

Do you offer a trade rates?

Yes we offer a discounted rate to customers with a trade account.

How do I pay?

We accept the following payment methods:

  • Visa
  • Visa Debit
  • Mastercard
  • Maestro
Can I pick up in store?

Yes you can choose to pick up your order from our store, all you need to do is select the collection option in the basket.

Can my order be delivered to an alternative address?

Yes it can. An alternative delivery address can be added during checkout.

Do you supply timber for the trade?

At Yandles we specialise in sourcing and cutting green oak for use in timber frames, cladding and construction.  If you require a large quantity or very large sizes of timber, you can send your cutting list via email to: timber@yandles.co.uk and we will provide you with a quote and turnaround time.

What is the Self Selection Centre?

All our sawmill orders have a £50 minimum charge and a turnaround time of 2 to 5 working days, so customers who are looking for smaller quantities and need to collect immediately are best served buying their timber from the self-selection centre.  We have a huge selection of individually priced boards that, for a small charge can be cut down to the dimensions you require.  As well as being more cost effective, the turnaround times are a lot quicker as the timber does not need to be cut from our stock.

Do you supply structurally graded timber?

Yes. Using the Temperate Hardwood(TH) strength grades we can offer TH1(D30) and TH2(D24) for sections smaller section oak, with a cross section over 2000mm2 and a thickness over 20mm and THA(D40) and THB(D30) for heavy sections equal or greater than 20000mm2 and a thickness equal or greater than 100mm.  This means that the Oak can be used in the same predictable, economic and reliable way as any other construction material.

Yandles can now offer onsite Visually Graded Structural Oak to BS5756 2007-a1:201!

Click here to view our full range of Fresh Sawn Graded Timber

What are the turnaround times for the sawmill?

We aim to cut timber orders within 2 to 3 working days, although this will depend on the stock level in the sawmill and the time of year.

Orders from the self-selection centre can be cut or machined to size as the customer waits and collected from us on the same day in store.

If you have selected for your timber to be delivered please allow to 2 extra working days for the timber to be delivered to you.

As well as cutting to any size you require, Yandles stock a range of standard sizes such as 100mm2, 150mm2 and 200mm2 green oak beams that are available for collection the same day.  These can also be delivered by double or triple pallet (please note that depending on length, some of the beams might need to be cut down to length to fit).

Click here to view our full range of Fresh Sawn Green Oak Posts

What does ex inch mean?

When cutting a piece of timber we need to keep in mind the wastage from

Do you source your wood from sustainable suppliers?

At Yandles we go to great lengths to verify that our suppliers our meeting the very highest environmental standards. 

What is Click & Collect?

With Click & Collect at Yandles, simply place your order online, select the date you would like to collect and then pick up your order at a time that suits you!  If you are collecting timber that must be cut or machined we can usually complete this for you within 2 to 5 working days (this timescale will depend on the what the order is and the time of year so please check the turnaround time of each product).

Collection is available during:

How much do you charge for delivery?

Small Items: £2.99

Standard delivery: £6.49

Light Machinery: £6.49

Standard Machinery: £39.99

Heavy Machinery: £79.95

Standard Timber: £6.49

Large Timber: £12.99

Double Pallet: £79.99

Triple Pallet: £119.97

Please note, palletised deliveries are kerbside only.  We use a third-party courier service to ship large and heavy items.  Please ensure you have the necessary ability and equipment to move the delivery into your property. 

What happens if I order more than one item with different delivery bands?

You will only be charged the higher rate and your items will be shipped together.  If this is not possible due to conflicting delivery services or item availability.

What are your opening times?

Woodworking Centre: Monday to Saturday 8:30am to 5:00pm

Woodworking Centre: Sunday 9:30am 3:30pm

Sawmill: Monday to Thursday 7:30am to 5:00pm

Sawmill: Friday 7:30am to 3:30pm

Café: Monday to Saturday 9:00am to 16:30pm

Café: Sunday 11:00am to 15:00pm

Hobby Shop: Monday to Saturday 9:00am to 5:00pm

Hobby Shop: Sunday 9:30am to 4:00pm

Gallery: Monday to Saturday 10:00am to 5:00pm

Gallery: Sunday 11am to 4:00pm

Who do I contact if I have a problem with my order?

If you have an issue with your order please of need more information please contact one of our customer service teams:

For hobbies, crafts and art supplies send your enquiry to the Hobby Shop:

Phone: 01935 822 571

Email: crafts@yandles.co.uk

For the gallery send your enquiry to the 303 Gallery:

Phone: 01935 825 891

Email: gallerydesk@yandles.co.uk

For tools, woodturning blanks and seasoned timber send your enquiry to the Woodworking Centre:

Phone: 01935 822 514

Email: sales@yandles.co.uk

For fresh sawn timber and large orders please send your enquiry to the Sawmill Sales Department:

Phone: 01935 822 207

Email: timber@yandles.co.uk

Will I receive confirmation of my order?

Yes, you should receive an email confirmation immediately after you have placed an order.  Please read this carefully and check that the order and your details are correct.  If the details are not right or if it is not clear please contact our customer service team as soon as possible by sending an email to: sales@yandles.co.uk

What does cut to length mean?

Most sawmill orders are cut slightly over length to allow for precise joining or finishing on site.  Some timber products are cut to length which means that they are cut to exactly the size specified on the product page.

How is my information secured when using the Yandles website?

At Yandles we make it our top priority to ensure that our customers transaction data is kept secure at all times.  To guarantee this, we use SagePay as our payment service provider (PSP).  SagePay is trusted by thousands of businesses with their transaction security.