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Payment
We accept most major debit and credit cards. We have a very secure online ordering facility. If you would rather phone your order through please feel free to call us on 01935 822207.
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| Delivery |
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We aim to deliver all products as soon as possible. In some instances milling of timber and low stocks may cause a short delay in delivery, we will notify you to inform you of this.
For most products we charge £8.99 for delivery, FREE if order value is over £100 ex VAT.
For some large and heavy parcels or for items that require a greater degree of packaging, delivery will be £10.99.
This will include delicate clock movements. This also covers Timber Blanks.
For heavy machinery and orders which require a palletised delivery; orders will be sent via courier at a rate of £44.99.
Industrial machines will require a Price on Application.
All delivery charges are subject to change depending on location and circumstances.
The order will not be confirmed until we accept payment. If there is an adjustment to delivery you will be notified to confirm the adjustment before your order is processed.
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| Returns & Refunds |
For all returns and refunds please contact us via email (online-sales@yandles.co.uk) or phone (01935 822207). Our returns policy is goverened by our terms and conditions, please refer to our terms for information about our returns schedule. If you require an item to be returned. Please first contact us via the above methods quoting your order number, product code & description, price paid and when you purchased the product. We will provide you with a returns number, which you will be required to display on the returned package.
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| Security |
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We have never had a report of fraudulent credit/debit card use as a result of using our site. We take great care to ensure that your information remains confidential once you have entrusted us with it. All card information is encrypted on our server and we use industry leading technology that implements Secure Socket Layering (SSL) to protect your data as it is transferred to us. This same standard ensures millions of secure ecommerce transactions every day. All you information is held in the strictest confidence in line with our Privacy Policy.
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| Privacy Policy |
We are committed to protecting your privacy. In order to process your order we require your name, email address, home address, and delivery address (if required). We also need your telephone number, which enables us to contact you urgently if there is an issue with your order. We share some of this information with third parties, who are on our behalf, required to complete your order e.g. couriers. Under no circumstances will your details be passed to any third parties for use as marketing. We also receive your card details to process payment for your order, as required by the Data Protection Act 1998, we have strict procedures in place to ensure the secure and restricted storage and use of this data. The person responsible for all privacy procedure is Mr David Mounstephen.
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| Complaints |
At Yandles we try to base our business around the customer. We always make every effort to ensure you receive a helpful and efficient service. From time to time mistakes can be made. If you feel we have not lived up to your expectations and would like to help us improve our service please email us on online-info@yandles.co.uk.
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